MAINSCAPE GARDEN

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Terms of Service

‌Effective Date: 17 October 2026‌

Welcome to the Terms of Service of MAINSCAPE GARDEN SUPPLIES LIMITED. These binding terms apply to all your access, browsing, and shopping activities on our official website www.mainscapegarden.com, as well as all interactions you have with our e-commerce services. As a small, plant-loving team rooted in the heart of local gardeners, we founded this shop after noticing how hard it was to find well-made, budget-friendly gardening tools that actually fit small patios, windowsills, and backyard plots. These Terms of Service are designed to define the mutually respected rights and obligations between MAINSCAPE GARDEN SUPPLIES LIMITED and every user who visits our platform. By accessing our website, creating an account, browsing our product listings, or completing any purchase of our gardening supplies ranging from garden trowels, plant labels, pruning tools to watering cans, you acknowledge that you have fully read, understood, and agreed to abide by every clause outlined in these terms. If you do not agree to any part of these Terms of Service, please discontinue your use of our website and related services immediately.

1. Platform Operator Identification

The e-commerce service platform www.mainscapegarden.com is fully operated and managed by MAINSCAPE GARDEN SUPPLIES LIMITED, with complete and valid operating qualifications in compliance with New Zealand local laws and regulations. Our full official contact information is as follows:

  • Registered Business Address: C/O Ainger Tomlin Ltd, Level 1, Ainger Tomlin House, 136 Ilam Road, Ilam, Christchurch 8041
  • Official Contact Email: lumiw@mainscapegarden.com
  • Customer Service Phone Line: +64 22 417 1527

If you have any enquiries, disputes or service-related requests that refer to these Terms of Service, you can reach our team at any time through the contact methods listed above. Our customer service representatives will respond to your submission within no more than 7 working days, in line with our commitments to every gardening enthusiast in our community.

2. Account Registration and Usage Rules

When you choose to create a “My Account” profile on our website to enjoy exclusive member services, order tracking convenience and saved shopping preferences, you agree to comply with the following account management terms:

  1. You must provide authentic, accurate, complete and up-to-date personal information during the entire account registration and subsequent usage process. We strictly prohibit the creation of false identity accounts, fake registered information, or accounts registered in the name of other natural persons or entities without full authorization.
  2. You are solely responsible for safeguarding the security of your account password, and you will be fully liable for all behaviours, transaction operations and activities that occur under your account. If you detect any unauthorized login to your account, or any security breach of your account credentials, you must notify us immediately. We will assist you to freeze the account and reset your login information promptly to reduce potential losses.
  3. You agree that you will not use the account of another user without the explicit written permission of that account holder, nor will you mass create fake accounts for malicious activities including unauthorized bulk product price scraping, false order generation, or abuse of member exclusive discount benefits.
  4. We reserve the right to suspend, restrict or permanently terminate your account access permission at our reasonable discretion, if we confirm that your account is used for activities that violate these Terms of Service, infringe on the legitimate rights and interests of other users, or violate applicable local laws and regulatory provisions.

You acknowledge that the ownership of the account system on our website remains with MAINSCAPE GARDEN SUPPLIES LIMITED, and your account registration only grants you a personal, non-transferable, non-exclusive permission to use your account to access our platform services in compliance with all relevant rules.

3. Product Information and Transaction Rules

All gardening products displayed on our website, including but not limited to garden trowels, plant labels, pruning tools, watering cans and other curated gardening gear, are presented with product descriptions, real-shot images, detailed parameter specifications and clearly marked prices. You agree to comply with the following transaction rules during your shopping process:

  1. All product prices displayed on www.mainscapegarden.com are denominated in Euros, unless otherwise explicitly marked in specific regional checkout zones. All listed product prices do not include shipping fees, customs duties for international orders, or possible additional taxes that may be required by local authorities, which will be separately displayed and calculated on the final checkout page before you confirm payment.
  2. We take all reasonable measures to ensure that all product descriptions, images and specification details on our website are as consistent as possible with the actual physical products. However, due to unavoidable differences in display screen color calibration, slight non-functional differences in color, texture and appearance between the displayed images and the delivered physical goods do not constitute a product quality defect, and do not qualify for an unprompted free return unless the actual differences seriously affect the normal usage of the gardening product.
  3. Once you complete the checkout operation and your payment for the corresponding order is verified successfully, a legally binding transaction contract is formed between you and MAINSCAPE GARDEN SUPPLIES LIMITED. You will receive a formal order confirmation email sent to your registered email address immediately after the payment is confirmed.
  4. We reserve the right to cancel your order unilaterally with full refund provided to your original payment method, in the event of confirmed system technical errors that lead to obviously abnormally low product prices far below the normal market cost, severe global supply chain shortages that make the product completely unavailable for delivery, or confirmed fraudulent order activities that violate our transaction security rules. We will notify you of the order cancellation decision via email no later than 2 working days after you place the order, and explain the detailed reasons for the operation.
  5. For all custom engraved or personalized made-to-order gardening products that are produced according to your exclusive custom requirements, once the production process is started, you cannot unilaterally cancel the order without valid reasons, and the corresponding order payment will not be refunded, unless the finished product is confirmed to have serious manufacturing defects that do not match your confirmed design requirements.

All transaction activities between you and our platform are also governed by the additional rules outlined in our independent Refund and Returns Policy, Shipping Policy, which are incorporated as legally valid supplementary clauses of these Terms of Service, and you fully agree to abide by all relevant rules during your shopping activities.

4. User Code of Conduct

When you access our website, post content on our community comment sections, send messages to our customer service team, or interact with other platform users, you agree that you will not conduct any of the following prohibited activities:

  1. Any activities that violate the applicable local, national or international laws, regulations, public order and good customs, including but not limited to publishing or spreading illegal, obscene, violent, discriminatory, or infringing content.
  2. Unauthorized access to our website server system, stealing other users’ personal information, implanting malicious codes, viruses or harmful programs that damage the normal operation of our platform, carrying out network attacks, denial of service attacks, or any other cybersecurity destructive activities.
  3. Maliciously submitting a large number of invalid orders, abusing return and refund rights for improper gains, colluding with others to conduct false transactions, defrauding platform discount benefits, or spreading false information that damages the commercial reputation of MAINSCAPE GARDEN SUPPLIES LIMITED or our product brands.
  4. Reproducing, copying, reselling, or misappropriating any part of the content, product listings, product images, text descriptions, logo designs of www.mainscapegarden.com for commercial purposes without our explicit written prior authorization.
  5. Harassing, threatening, or infringing on the personal legitimate rights and interests of our team members, customer service staff, or other registered users of our platform.

Once we confirm that you have conducted any of the above prohibited activities, we have the right to immediately restrict your access to our website, permanently ban your account, retain relevant evidence and reserve the right to pursue your corresponding legal liabilities, and you will be required to compensate for all the economic losses, reputation damages and judicial costs incurred by our company due to your prohibited activities.

5. Intellectual Property Rights Statement

All intellectual property assets on our www.mainscapegarden.com website are legally protected by copyright, trademark law and other relevant intellectual property regulations:

  1. The brand name “MAINSCAPE GARDEN”, our official logo, all original text product descriptions, graphic designs, website interface layout, original photography works, video content, and all other original content published on our website are the exclusive intellectual property of MAINSCAPE GARDEN SUPPLIES LIMITED. No individual or entity may use, reproduce, modify, distribute, or display the above intellectual property content for any commercial purpose without our prior explicit written consent.
  2. You may not use our trademark, brand name or related content in any domain name, social media account, or search engine advertisement keyword that is not authorized by us, which may cause confusion among users and mislead the public to mistakenly believe that there is an official cooperative relationship between your activities and MAINSCAPE GARDEN SUPPLIES LIMITED.
  3. If you choose to upload original content such as gardening experience sharing, product usage feedback photos to our platform’s public comment sections, you grant MAINSCAPE GARDEN SUPPLIES LIMITED a non-exclusive, royalty-free, perpetual, worldwide license to use, display, modify, adapt and republish this content on our official website and related official social media channels, for the purpose of promoting normal community interaction and product display. You confirm that you own the complete intellectual property rights of the content you upload, and the content does not infringe on the legitimate rights of any third party.

6. Disclaimer of Liability

Within the maximum scope permitted by applicable law, MAINSCAPE GARDEN SUPPLIES LIMITED makes the following reasonable disclaimers of liability:

  1. Our website services are provided on an “as is” and “as available” basis. We do not make explicit or implicit guarantees that our website service will be completely uninterrupted, 100% error-free, or fully meet all your personal specific usage requirements. We cannot be held liable for temporary service interruption caused by uncontrollable factors such as network failures, hardware equipment failures, natural disasters, force majeure events, or regular system maintenance operations.
  2. We will not be liable for any indirect loss, incidental loss, consequential loss, including loss of profits, loss of data, business interruption losses arising from your use of our website services, unless the loss is directly caused by our deliberate gross negligence or intentional misconduct.
  3. The gardening tools we sell are designed and produced for normal household gardening usage scenarios. We will not be responsible for any personal injury or property damage caused by improper operation, improper usage beyond the product’s intended design scope, or unauthorized modification of our products by users. You must carefully read the product usage instructions before using our gardening supplies, and use the tools in strict accordance with the safety operation guidelines outlined in the instruction manual.
  4. Some links on our website may direct you to third-party partner websites that are not operated or controlled by MAINSCAPE GARDEN SUPPLIES LIMITED. We do not assume any responsibility for the content, privacy policies, and service terms of those third-party websites. Your access to third-party linked websites is at your own sole risk, and we recommend that you carefully read the relevant terms of those third-party platforms before using their services.

7. Modification of Terms and Policy Updates

We reserve the right to reasonably modify, adjust and update the clauses of these Terms of Service according to business development requirements, changes in applicable new regulatory provisions, or service iteration needs. When we make major adjustments to these terms that substantially affect your rights and obligations, we will prominently post the update notification on the homepage of www.mainscapegarden.com at least 14 days before the new version takes effect, and send the update reminder notification to your registered account email address. Your continued access to our website and use of our shopping services after the effective date of the updated terms will be deemed that you have fully agreed and accepted all the content of the revised Terms of Service.

8. Governing Law and Dispute Resolution

These Terms of Service shall be governed by and interpreted in accordance with the laws of New Zealand. Any disputes, controversies or claims arising from or related to these Terms of Service, your use of our website, or your transactions of products on our platform, shall first be resolved through friendly negotiation between both parties. If the dispute cannot be resolved through friendly consultation within 30 days, either party has the right to submit the dispute to the competent court with jurisdiction in Christchurch, New Zealand for resolution.

9. General Provisions

If any clause in these Terms of Service is deemed to be invalid, illegal or unenforceable by the competent judicial authority, the remaining clauses of these terms shall remain in full force and effect, and will not be affected in any way. The failure of MAINSCAPE GARDEN SUPPLIES LIMITED to exercise any right or clause stipulated in these Terms of Service shall not constitute a waiver of that right or subsequent enforcement of that clause.

These Terms of Service constitute the entire legally binding agreement between you and MAINSCAPE GARDEN SUPPLIES LIMITED regarding your use of our website and related services, and replace all previous oral or written agreements, communications and understandings related to the same subject matter.

If you have any questions about any clause in these Terms of Service, you can contact our team via lumiw@mainscapegarden.com or call us at +64 22 417 1527 for further detailed clarification.